I am blocked from Points2shop. Why haven't they responded to my trouble ticket?

Question by Steelers champions!: I am blocked from Points2shop. Why haven't they responded to my trouble ticket?
I was blocked from Points2shop. I had $ 60 (Yea i know i got ******) This is what i said in the trouble ticket, 5 DAYS AGO!
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"It says my account is blocked from the site. I do not cheat, i rarely break the rules in the chatbox? I believe the reason i am blocked is possibly because

"My address does not match my current log-in location"

I

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